Resolved -
We have completed monitoring, and the service interruption has been fully resolved. All systems are operating normally, and no further issues have been detected.
We appreciate your patience and understanding during this time. If you experience any further issues, please contact our support team at support@digitalroute.com.
Thank you for your continued trust in us.
Mar 25, 19:25 UTC
Monitoring -
Our third-party authentication service have deployed a fix to address the service interruption. At this time, services are stabilizing, and we are closely monitoring the system to ensure full restoration and continued stability.
Mar 25, 19:06 UTC
Update -
Our third-party authentication service are continuing to work on a fix for this issue.
Mar 25, 18:49 UTC
Update -
Our third-party authentication service are continuing to work on a fix for this issue.
Mar 25, 18:46 UTC
Identified -
We have identified the cause of the service interruption. The API service is impacted by the unavailability of a third-party authentication service.
Current status:
• Impact: Users may experience problems logging into the platform.
We are closely monitoring the situation and will provide further updates as needed. We appreciate your patience and understanding as we work to resolve this issue.
Mar 25, 18:43 UTC
Investigating -
We are currently experiencing an issue with the Usage Engine Cloud Edition in [US Region]. Our operations team is actively investigating the problem. We are working to resolve the issue as quickly as possible and will provide updates as they become available. Thank you for your patience.
Mar 25, 18:42 UTC