We have completed monitoring, and the service interruption has been fully resolved. All systems are operating normally, and no further issues have been detected.
We appreciate your patience and understanding during this time. If you experience any further issues, please contact our support team at support@digitalroute.com.
Thank you for your continued trust in us.
Posted Oct 21, 2025 - 04:51 UTC
Update
Update – We appreciate your patience as we work through this. We recognise the disruption this may cause to your operations and want to emphasise that resolving it remains our top priority.
AWS continues to address the underlying problem, and while a clear ETA is not yet available, we are actively tracking progress and system stability. Further updates will be shared as they become available.
We apologize for the inconvenience and will provide our next update as soon as we receive new information from AWS.
Posted Oct 20, 2025 - 16:50 UTC
Monitoring
AWS continues to make progress toward full recovery of its services. At this stage, services are stabilizing, and we are closely monitoring the system to ensure full restoration and sustained stability. Thank you for your patience and understanding.
Posted Oct 20, 2025 - 11:19 UTC
Identified
AWS has confirmed recovery across most of the affected services. Global services and features that rely on the US-EAST-1 region have also recovered.
We are monitoring the situation closely and will provide further updates as more information becomes available.
Note: This update was delayed due to the incident affecting our ability to update the status page. In the meantime, we displayed a banner on the customer portal to keep customers informed about the ongoing impact.
We have noticed that DigitalRoute services in the US region are impacted.
This degradation is due to an ongoing infrastructure issue reported by Amazon Web Services (AWS). We are monitoring the situation closely and awaiting updates from our provider.